Friday, February 01, 2008

Lost Connection

Hooray! I am back! Gosh .... six days without Internet access and it feels like you are living in the dark!!

My modem blew up and I had to fight with my Internet provider to get a new one. At first they were telling me that it was my computer so I called in a favour and had a very good friend whom is a IT specialist come it to fix it. It was then determined that it was not my computer but in fact the modem. I called the next day and had to argue with said company to get a new modem but was informed that they had dispatched a technician to come to the area as they had lost all DSL connection to our area. The conduit turned out to be fine and was supposedly my house line. This caused another technician dispatch that never showed and then again for today without a show.

So ... to make a long story short, I had to lose my noodle and rant like a lunatic just to get some service. After many phone calls and a few managers up the line, I finally got the green light to go out and buy myself a new modem (which I offered to do in the first place). Luckily for said company, they offered me a $150 credit against my account to help with the "distress and inconvenience" they have caused. Well haleluia!!

Stay tuned ... I have lots to fill you in on!!


Goofball said...

oh gosh so good to hear from you. I seriously started to worry very much! The silence was too long, especially after all the stress and worries you blogged about in the beginning of the year.

I hope you are doing fine! I miss you. Keep warm in Calgary, I read incredible temperatures everywhere! Even better, come on over, it's 10C here and the flowers start to bud!!!

I love ya my friend :)

Andrea said... much for good, easy to deal with service!! Sigh. Oh least you're back now! Yay! I missed you. :)

Jenn said...

Hope things are going well. Looking forward to the updates. =)